We started with one painful place: the work that lives between systems. Not the clean ‘happy path’ transactions, but the stuff that turns into a thread, a follow-up, and a spreadsheet. Missing fields, mismatched vendor info, approvals that stall, holds no one can explain, tickets that bounce between teams. Kestrel sits next to what we already run and takes on that middle layer of work. It pulls the context it needs, applies the rules we already have, and either completes the step or routes it with a clear reason. When something can’t be resolved automatically, it doesn’t pretend. It flags the specific issue, shows what it tried, and hands it to the right person with the right context. The difference for us is simple: fewer pings, fewer ‘who owns this,’ fewer silent stalls. And when something goes wrong, we can actually trace it without guessing.